DKH : What do you think about the 3G access problem at the dormitory and around campus in general? And is there any solution?
Center for Information and Communication (CIC): We know dormitory students have some complaints about that, but it is out of our hands even when students complain to us. When students put forward this problem, we contact the network agency. The agency checks the problem, and they just make adjustments to some equipment, like installing antennas. Lately, we have added some supplemental facilities to solve this problem, but we know it is not enough. Therefore, students should report it to the network agencies directly and proactively, exerting their rights as consumers!
The CIC from Cheonan Campus provided a similar response: Service does not work well because too many smart phone users access the Internet at the same time, so the voice bandwidth decreases a lot. If the school had its own communication service and students used it, we would have the responsibility to improve the service. However, those of us who use mobile phone are mostly individual users. Students use their own devices and pay for service individually, so network agencies should upgrade their service, not the school!
When students contacted a network agency (SKT) about service complaints, the network agency responded, "we cannot install a repeater because the school has denied us permission." Related to this, the CIC manager said, "we did not deny it blindly, but network agencies have tried to install repeaters that do not match the school's budget and plans. We said that the installation should be done according to the school's plans. So we sent official documents to three companies (SKT, KT, LG) in the president's name. All three companies have agreed to the terms of the official documents (to be cooperative in extending communication networks by December 31).
Does DKU give consideration to controls for checking the regular inspection of school facilities?
Facilities Management: We carry out a monthly regular inspection to minimize discomforts experienced by students in school life (classroom lights, bathroom conditions and so on). We cannot frequently inspect larger facilities like elevators, lab equipment, fire safety equipment, etc. To do this, we conduct a 'special inspection' annually.
Most students post suggestions on bulletin boards on the DKU website. However, there were no answers posted regarding their suggestions. Facilities Management at Cheonan Campus said, "even though there is a bulletin board dedicated to issues with facilities, most students post messages that have little or nothing to do with our job (the Internet is slow, blackboards are not in good condition, there is a lack of seats in the library, mobile phone service is worse than ever, etc.). Our tasks are divided into construction, landscape maintenance, building maintenance, building inspection and so on. In other words, we are in charge of a big part of the entire school's maintenance efforts. Therefore, our scope of responsibility shows a wide distinction with students' suggestions." The manager continued by saying, "to solve students' dissatisfaction, we have created a "Repair Request Board (online service - administration - Repair Request Board). When students post suggestions on this board, we check the suggestions and take them into consideration."
In conclusion, even though there are students' requests on the bulletin board, the school does not give consideration to those requests because there is a specific division which is responsible for management of each type of issue. While it would be expected that in the case where all the requests are posted on the bulletin board for facilities, the complaints would be solved soon, this is clearly not happening. From the school's point of view, students' requests might be some 'trifles,' but the school has to know that these 'trifles' are very important to us.
It is inevitable that students are more directly affected by school facilities than the faculty and staff. Indeed, the classroom environment is vital for those of us who attend lectures. Fortunately, nowadays, the school is making efforts to focus on students' opinions. However, we believe that these efforts need to develop into to long-term improvements.
ka-Yeon Kim email@example.com